1. Who we are

This website is operated by Misbah Alwaafi, referred to in this policy as “we”, “us”, or “our”.

Legal business name: MISBAH ALWAAFI ACCESSORIES
Public business address: Al Qana, Abu Dhabi, UAE
Email: info@misbahalwafi.com
Phone and WhatsApp: +971 50 442 4446

2. Scope of this policy

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit misbahalwafi.com, place an order, contact us, subscribe to marketing, interact with our social media or WhatsApp channels, or otherwise use our services.

By using the website, you acknowledge this policy. Where applicable law requires consent for a particular processing activity, we will request consent separately, and you may withdraw it as described below.

3. Personal data we collect

Depending on how you interact with us, we may collect:

• Identity and contact details, such as your name, email address, phone number, WhatsApp number, billing address, delivery address, and other information you provide when you contact us.
• Order and transaction information, such as products purchased, order value, delivery details, returns, exchanges, refunds, and customer-service history.
• Payment and billing information. Payment details are processed through the payment provider available at checkout. We do not generally receive or store your full card number on our own systems.
• Account and communication information, such as login details if an account is created, messages, customer-service requests, survey responses, reviews, and information you send through email, phone, WhatsApp, or social platforms.
• Device and usage information, such as IP address, browser type, device type, operating system, pages visited, referring pages, approximate location, time spent on pages, clicks, and interactions with the website.
• Marketing and preference information, such as newsletter subscriptions, campaign interactions, WhatsApp marketing preferences, cookie choices, and product interests.
• Information you choose to submit in user-generated content, including reviews, photographs, comments, or social media content that you make available to us.

4. How we collect personal data

We collect information directly from you when you browse the website, create an account, place an order, request support, subscribe to marketing, contact us on WhatsApp, respond to a campaign, submit a review, or otherwise communicate with us.

We also collect information automatically through cookies, pixels, tags, SDKs, logs, and similar technologies when you use the website. We may receive information from service providers, payment processors, delivery partners, social media platforms, advertising platforms, and analytics providers.

5. How we use personal data

We may use personal data to:

• Provide, operate, and improve the online store and customer experience.
• Process and fulfill orders, take or facilitate payment, arrange delivery, manage returns and refunds, and provide order updates.
• Respond to inquiries and provide customer support through email, phone, WhatsApp, social media, or other channels.
• Maintain accounts, verify information, prevent fraud, protect the website, and keep our systems secure.
• Send service messages, order notifications, and other communications necessary to perform our contract with you.
• Send email and WhatsApp marketing, promotions, product updates, and recommendations where permitted by law and according to your preferences.
• Measure website usage, campaign performance, conversions, and advertising effectiveness through Google Analytics, Meta Pixel, Shopify analytics, and other analytics or marketing tools.
• Personalize content, understand customer interests, build audiences, and show relevant advertising on our website and third-party platforms.
• Comply with legal obligations, respond to lawful requests, establish or defend legal claims, and enforce our terms and policies.

6. Legal bases for processing

Where applicable, we process personal data on one or more of the following bases: performance of a contract with you; compliance with a legal obligation; your consent; our legitimate interests in operating, protecting, and improving the business; or another lawful basis available under applicable law.

You may withdraw consent at any time for processing based on consent. Withdrawal does not affect processing that took place before withdrawal and may not stop processing that is required for an order, legal obligation, security, or another lawful purpose.

7. Cookies and tracking technologies

We use cookies and similar technologies to keep the website working, remember preferences, understand traffic, measure campaigns, improve the store, and support marketing. These technologies may collect information about your browser, device, approximate location, pages visited, interactions, and campaign responses.

7.1 Tools currently used

• Essential Shopify cookies and similar technologies used for store functions, cart, checkout, security, preferences, and site operation.
• Google Analytics to understand visits, traffic sources, website usage, and performance.
• Meta Pixel and related Meta technologies to measure advertising, conversions, campaign performance, and audiences.
• Email marketing tools to manage subscriptions, send campaigns, measure engagement, and manage opt-outs.
• WhatsApp marketing and communication tools to respond to inquiries, send updates, and send promotional messages where permitted.
• Other analytics, advertising, conversion, fraud-prevention, or marketing tools that may be installed or changed as the store evolves.

Where required by law, we will request consent before using non-essential cookies or similar technologies. You can manage cookies through your browser settings and any consent controls made available on the website. Blocking some cookies may affect store functionality.

8. Email and WhatsApp marketing

If you subscribe, opt in, or otherwise permit marketing, we may contact you by email or WhatsApp about products, offers, launches, and related content. You can unsubscribe from email using the unsubscribe link in a marketing email or contact us at info@misbahalwafi.com.

For WhatsApp marketing, you may opt out by replying “STOP”, asking us to stop, or contacting us at +971 50 442 4446. We may still send non-promotional messages that are necessary to fulfill an order, respond to a request, or provide an important service notice.

9. How we share personal data

We may share personal data with service providers and other parties where necessary to operate the store, fulfill your request, or comply with law. These may include:

• Shopify and technology providers that host, operate, secure, and support the store.
• Payment processors, banks, buy-now-pay-later providers, and fraud-prevention providers.
• Delivery, courier, fulfillment, and logistics providers.
• Email marketing, WhatsApp, customer support, and communications providers.
• Google, Meta, and other analytics, advertising, and measurement providers.
• Professional advisers, auditors, insurers, and legal or regulatory authorities where reasonably necessary.
• A buyer, investor, or successor in connection with a business sale, restructuring, financing, or transfer of assets, subject to applicable law.

We expect service providers to process personal data only for appropriate business purposes and to apply reasonable safeguards. Their own privacy policies may also apply to their processing.

10. International transfers

Some service providers may process or store personal data outside the United Arab Emirates. Where personal data is transferred internationally, we will seek to use appropriate safeguards and comply with applicable data-protection requirements.

11. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal or accounting obligations, enforce agreements, and protect our rights.

Marketing information is generally kept until you unsubscribe, withdraw consent, or the information is no longer needed. Analytics and cookie information may be retained according to the settings of the relevant provider. When data is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

12. Your rights and choices

Subject to applicable law and legal exceptions, you may have the right to request access to, correction of, deletion of, or a copy of your personal data. You may also be able to request restriction of processing, object to certain processing, withdraw consent, or opt out of marketing communications.

To exercise a right or ask a privacy question, contact info@misbahalwafi.com or +971 50 442 4446. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

If you are not satisfied with our response, you may have the right to contact the relevant data protection or regulatory authority in the United Arab Emirates or another applicable jurisdiction.

13. Security

We use reasonable technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

14. Children’s privacy

Our website and services are not directed to children who are not legally able to use them or provide consent. We do not knowingly collect personal data from such children. If you believe a child has provided personal data to us, contact us so that we can review and take appropriate action.

15. Third-party links and social media

The website may contain links to third-party websites, payment pages, social media platforms, WhatsApp, or other services. We are not responsible for the privacy or security practices of those third parties. Please review their privacy policies before providing personal data.

If you interact with our social media pages, advertising, or embedded content, the relevant platform may collect information under its own terms and privacy policy.

16. Changes to this policy

We may update this policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. We will post the updated version on this page and change the “Last updated” date below. Material changes may be communicated through the website or another appropriate channel.

17. Contact us.

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal data, contact us:

Misbah Alwaafi
Al Qana, Abu Dhabi, UAE
Email: info@misbahalwafi.com
Phone / WhatsApp: +971 50 442 4446

Last updated

5 September 2026