1. About these terms

These Terms of Service explain the rules that apply when you visit misbahalwafi.com, browse products, create an account, contact us, place an order, or use any service provided through the website.

In these Terms, “Misbah Alwaafi”, “we”, “us”, and “our” refer to the business operating this website. “You” and “your” refer to any visitor, customer, account holder, or user of the website and our services.

By using the website or placing an order, you agree to these Terms together with our Privacy Policy, Refund Policy, Shipping & Delivery information, Returns & Exchanges information, product-page terms, and any other policy linked from the website. If you do not agree, please do not use the website or place an order.

2. Who operates the website

Website-facing business name: Misbah Alwaafi
Public business address: Al Qana, Abu Dhabi, UAE
Email: info@misbahalwafi.com
Phone and WhatsApp: +971 50 442 4446

3. Eligibility and lawful use

You confirm that you are legally able to enter into a contract in your place of residence and that you will use the website and products only for lawful purposes.

You must comply with all applicable laws and regulations, including laws relating to online purchases, payments, imports, exports, intellectual property, and the delivery or possession of products in your location.

4. Our products and handmade variations

Misbah Alwaafi offers handcrafted misbahas and related products made from selected materials such as pressed amber, inclusion amber, bakelite, saffron, natural camel bone, and other materials shown on the website.

Because products may be handmade and natural materials may vary, the colour, grain, inclusions, texture, weight, shape, polish, and small details of an item may differ slightly from photographs or from another item in the same collection. These variations are part of the character of handmade and natural-material products and are not necessarily defects.

We make reasonable efforts to describe and photograph products accurately. Your device, screen settings, lighting, photography, and product batch may affect how color and detail appear.

5. Product information and availability

Product names, descriptions, materials, specifications, images, prices, promotions, availability, and packaging may change without prior notice. We may correct errors, update information, discontinue products, limit quantities, or restrict a product to particular destinations.

A product shown as available may become unavailable because of an inventory error, a completed sale, supplier delay, or a system update. If this happens after you place an order, we may contact you to offer an alternative, delayed fulfillment, store credit, or a refund as appropriate.

6. Accounts and customer information

You may be asked to provide your name, email address, phone number, billing address, delivery address, and other information to place an order, create an account, request support, or use other services.

You agree to provide information that is accurate, complete, and up-to-date. If information is incorrect, incomplete, or cannot be verified, an order may be delayed, held, cancelled, or returned.

If you create an account, you are responsible for keeping your login details confidential and for activity carried out through your account. Notify us promptly if you believe your account has been accessed without permission.

7. Orders and acceptance

Submitting an order is a request to purchase the selected products. An order is not finally accepted until we confirm it, verify necessary details, and approve the applicable payment method.

We may accept, hold, reject, or cancel an order for reasons including:

• The product is unavailable or incorrectly listed.
• There is an obvious pricing, discount, product, or technical error.
• Payment cannot be authorized or verified.
• Customer, billing, or delivery information is incorrect, incomplete, or unreachable.
• The order appears fraudulent, abusive, duplicated, or intended for unauthorized resale.
• Delivery to the requested destination is unavailable or restricted.
• Cancellation is required for legal, regulatory, safety, or operational reasons.

If we cancel an order after payment has been received, we will arrange a refund according to the applicable refund policy and payment-provider processing times.

8. Prices, currency, taxes, and fees

Prices are shown in the currency displayed on the website or at checkout. Prices, discounts, offers, and availability may change without prior notice. The price charged for an accepted order is generally the price shown at checkout when the order is submitted, except in the case of an obvious error or a correction agreed with you.

Shipping charges, VAT, customs duties, import charges, or other delivery fees may apply depending on the delivery destination and shipping method. Any applicable charge will be shown at checkout or communicated by the relevant courier, customs authority, or payment provider.

For international or cross-border orders, you are responsible for confirming that the product can be lawfully imported into your destination and for paying any applicable charges unless we expressly state otherwise.

9. Payment

Payment methods may include the methods displayed at checkout, such as debit or credit card, Apple Pay, Tabby, Tamara, or another approved payment method. Availability may depend on your location, order value, eligibility, and payment-provider approval.

Prepaid orders are confirmed only after payment is successfully authorized. A payment provider may decline a transaction or request additional verification under its own terms.

If a payment link or payment request is sent through email, WhatsApp, phone, or another approved channel, the order is confirmed only after the payment has been successfully completed and matched to the order.

10. Promotions and bundles

Discount codes, bundles, gifts, free-delivery offers, and other promotions may have additional conditions, expiry dates, product exclusions, minimum order requirements, or market restrictions.

Unless expressly stated otherwise, promotions cannot be combined. We may correct, suspend, refuse, or cancel a promotion if it has been applied in error, misused, affected by a technical issue, or used in a way that was not intended.

11. Shipping and delivery

Shipping and delivery are subject to the delivery information shown on the website and any applicable shipping & delivery policy.

Delivery dates and timeframes are estimates. Delivery may be affected by courier delays, public holidays, customs, incorrect information, failed delivery attempts, weather, operational issues, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and a reachable phone number. If an order cannot be delivered because of incorrect information, an unreachable customer, refusal, or failure to receive the order, the order may be returned, and additional delivery charges may apply for re-delivery.

For cross-border orders, delivery may be subject to destination-country rules, customs clearance, taxes, duties, and import restrictions.

12. Returns, exchanges, and refunds

Returns, exchanges, and refunds are handled according to the current Refund Policy and Returns & Exchanges information published on the website.

Where a return or exchange is permitted, you may need to contact us within the applicable period, provide your order details, and return the item unused, undamaged, complete, and in its original packaging. Items that are used, damaged after delivery, incomplete, customized, or not in a resalable condition may not be eligible unless the issue is an approved defect or delivery error.

Refunds, where approved, will normally be processed to the original payment method. Bank, card, installment-provider, and payment-provider processing times may vary.

Nothing in these Terms removes or limits any mandatory consumer rights or remedies that apply under applicable law.

13. Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If an item is damaged, defective, incomplete, or incorrect, contact us at info@misbahalwafi.com or +971 50 442 4446 with your order number, photographs or video of the issue, and a clear description.

We will review the report and may offer a repair, replacement, exchange, return, refund, or other appropriate solution depending on the circumstances, product condition, applicable warranty, and applicable law.

Damage caused by misuse, neglect, improper storage, unauthorized alteration or repair, normal wear, or failure to follow product-care instructions may not qualify for a return, replacement, refund, or service remedy, subject to mandatory legal rights.

14. Intellectual property

The website and its content, including names, logos, text, product descriptions, images, photographs, graphics, designs, videos, layout, icons, and software, are owned by Misbah Alwaafi or its licensors and are protected by applicable intellectual-property laws.

You may use the website for personal and non-commercial purposes. You must not copy, reproduce, modify, publish, distribute, sell, scrape, or commercially exploit our content without our prior written permission.

15. Reviews, feedback, and user content

If you send us a review, photograph, video, comment, suggestion, or other content, you confirm that it is lawful, accurate, and does not infringe another person’s rights.

You grant us permission to use, reproduce, display, edit, translate, and share that content for customer service, websites, social media, marketing, and business purposes, unless prohibited by applicable law. We may remove or edit content that is unlawful, misleading, offensive, abusive, spam, or unrelated to our products or services.

16. Third-party services and links

The website may use or link to third-party services, including Shopify, payment providers, installment providers, delivery partners, analytics tools, advertising platforms, social media platforms, and WhatsApp.

Third-party services operate under their own terms and privacy policies. We are not responsible for third-party websites, content, availability, payment decisions, delivery actions, security practices, or policies, except to the extent responsibility cannot lawfully be excluded.

17. Shopify and service providers

The website is powered by Shopify, which provides technology that helps us display products, operate the online store, process orders, and support checkout. The purchase contract for products is between you and Misbah Alwaafi. Shopify is not responsible for our product descriptions, fulfillment, delivery, returns, customer support, or after-sales service.

Our Privacy Policy explains how personal data may be processed by Shopify and other service providers used to operate the store, process payments, deliver orders, communicate with customers, prevent fraud, and measure or market the website.

18. Prohibited uses

You must not use the website or services:

• For an unlawful, fraudulent, harmful, abusive, or misleading purpose.
• To violate a law, regulation, intellectual property right, privacy right, or other third-party right.
• To provide false, incomplete, or misleading information.
• To misuse payment methods, customer accounts, discounts, promotions, or returns.
• To impersonate another person or business.
• To introduce malware, viruses, harmful code, spam, or unauthorized advertising.
• To scrape, copy, reproduce, or exploit website content without permission.
• To interfere with website security, availability, or normal operation.
• To harass, threaten, abuse, defame, or harm our team, customers, partners, or service providers.

We may suspend, block, cancel, or refuse access, accounts, orders, or services if we reasonably believe these Terms have been violated or the activity creates legal, financial, security, or operational risk.

19. Privacy

Your personal data is handled according to our Privacy Policy. By using the website, placing an order, contacting us, or creating an account, you acknowledge that we may process personal data to operate the website, process orders, arrange delivery, communicate with you, provide support, prevent fraud, improve services, and comply with law.

20. Disclaimers and limitation of liability

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We aim to keep the website reliable and secure, but we do not guarantee that it will always be uninterrupted, error-free, completely secure, or free from technical issues.

To the fullest extent permitted by applicable law, Misbah Alwaafi and its owners, employees, suppliers, service providers, and representatives will not be liable for indirect, incidental, special, punitive, or consequential loss arising from your use of the website, products, or services.

Our total liability for a claim relating to an accepted order will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

21. Indemnification

To the extent permitted by law, you agree to compensate Misbah Alwaafi and its owners, employees, partners, suppliers, and service providers for reasonable losses, claims, costs, and expenses arising from your breach of these Terms, misuse of the website or products, unlawful conduct, or violation of another person’s rights.

22. Force majeure

We are not responsible for delay or failure to perform an obligation when caused by events beyond our reasonable control, including courier or customs delays, public holidays, government action, natural events, technical failures, supplier delays, payment-provider issues, internet outages, strikes, accidents, or other unexpected circumstances.

23. Suspension and termination

We may suspend or terminate access to the website, an account, an order, or a service if we reasonably believe that you have violated these Terms, misused the website, provided false information, created risk for us or another person, or acted unlawfully. Any amount due before suspension or termination remains payable.

24. Changes to these Terms

We may update or modify these Terms from time to time to reflect changes to our business, products, technology, services, or legal requirements. The latest version will be posted on this page with the updated date. Continued use of the website after an update means that you accept the updated terms, subject to applicable law.

25. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, without affecting any mandatory consumer rights or protections that apply to you.

Any dispute arising from or relating to these Terms, the website, products, services, or an order will be subject to the competent courts of the United Arab Emirates, unless applicable law requires a different forum. Confirm the preferred emirate and court venue with UAE-qualified legal counsel before publication.

26. General provisions

If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

If we do not enforce a provision immediately, that does not mean we waive the right to enforce it later. You may not transfer your rights or obligations under these Terms without our written consent. We may assign or transfer our rights and obligations where reasonably necessary for business or legal purposes.

27. Contact us

If you have questions about these terms, an order, or our policies, contact us:

Misbah Alwaafi
Al Qana, Abu Dhabi, UAE
Email: info@misbahalwafi.com
Phone / WhatsApp: +971 50 442 4446

Last updated

5 September 2026